As a member of staff at the CIPR you’ll become part of a small, energetic team, working hard to promote professionalism in public relations around the world.   The CIPR is a virtual organisation with all staff working remotely from home.  

Diverse perspectives and experiences matter to us at the CIPR.  We welcome expressions of interest from individuals of all backgrounds, in all their diversity and are happy to discuss reasonable adjustments and flexible ways of working.

Current vacancies

CIPR Job Description Job title: Membership Administrator (Maternity Cover)
Reports to: Acting Membership Supervisor
Contract: 35 hours per week, Full Time, 12 months Maternity Cover, (starting late June 2026)
Based: Remote working – with 3 regular team days in London per month (first three Mondays of each month)
Salary: £30,750 pa

The Chartered Institute of Public Relations (CIPR) is looking for a Membership Administrator (maternity cover).
Working as part of a small team of three, this opportunity has arisen due to the imminent maternity leave of the existing Membership Supervisor. The existing Senior Membership and CPD Officer is stepping up to the role of Acting Membership Supervisor while the Membership supervisor is away. All team members will report into the Acting Membership Supervisor.

Job summary
 As a key member of the Membership team, you will focus on acting as the first point of contact for members, providing a consistent and excellent customer service. You will also collaborate with the wider organisation to consistently deliver a high standard of internal and external support, stepping in flexibly as part of the membership team, assisting and supporting with team activities such as helping members to complete our online Continuing Professional Development (CPD) programme, helping with member renewals, and dealing with email and telephone queries about their membership and professional development.

You will be an organised individual who is methodical in their work. You will have excellent communication skills and the ability to work on your own initiative as well as part of a team and in line with the CIPR vision and values. Diverse perspectives and experiences matter to us at the CIPR. We welcome expressions of interest from individuals of all backgrounds, in all their diversity and are happy to discuss reasonable adjustments and flexible ways of working.

Key responsibilities The Membership Administrator will carry out the following duties:

To be the first point of contact for all communication relating to CIPR membership, CPD and Chartership, responding to emails in the team inbox, and telephone calls from members, responding to requests in a timely manner. Assisting with Chartership enquiries and promoting Chartership to eligible people.

  • To undertake tasks as part of the wider membership team, assisting and supporting with team activities such as CPD, renewals, and general membership queries.
  • To provide an excellent customer experience at all times.
  • To liaise with the finance team regarding payments and invoices.
  • To liaise with the marketing and comms team regarding interest in and promotion of membership, CPD and Chartership.
  • Maintaining accurate and up to date records on the CRM system.
  • Driving members towards Chartership and Fellowship.
  • Continually increasing the number of members applying for Chartered PR Practitioner status though effective relationship-building activities.
  • Following agreed processes and procedures; suggesting changes to support continuous improvement.
  • Undertaking testing of the system and/or process developments where required.
  • Any other activities as directed by the Acting Membership Supervisor within reason.

     

The person Applicants must ideally demonstrate the following:

  • Experience working within a Chartered Institute / professional body / awarding body environment, external agencies, partner and regulatory authorities.
  • Excellent administrative skills, with a focus on attention to detail.
  • Excellent communication skills – written, face-to-face, virtually and on the phone.
  • Customer focused with the ability to build strong working relationships with a broad range of internal and external stakeholders, including, volunteers, members and colleagues.
  • Database experience (the CIPR uses iMIS) and commitment to adopt and develop it for all membership events.
  • Organised, self-motivated, enthusiastic, and effective. Capable of working independently and with a multidisciplinary team.
  • Be innovative and forward thinking in approaching problem solving, use own initiative and to look for ways that established practices can be improved.
  • The ability to cope calmly and efficiently in a pressurised and time sensitive environment.
  • Ability to use digital tools for customer engagement, including surveys, webpages and social media.
  • Be fully conversant with the MS Office / 365 suite of products, especially Excel.
  • Participate in cross-team work projects as appropriate.
  • Show evidence of commitment to continuing professional development.
  • Organised, meticulous and used to planning ahead.
  • Highly customer focused with strong empathy, interpersonal skills and perceptiveness.
  • Ideally, background knowledge of the needs of the public relations profession and an understanding of professional membership bodies.

     

Success Criteria Deliver KPIs for the Department in line with the overall aims and objectives of CIPR. This will include:
Number of members joining and renewing, Chartered PR Practitioners; delivery standards (as measured by achievement of agreed turnaround and response times); and manage and maintain CIPR data systems to ensure accurate and relevant data is available.

About the CIPR
The Chartered Institute of Public Relations (CIPR) is the world's only Royal Chartered professional body for public relations practitioners in the UK and overseas with 11,000 members. The CIPR advances professionalism in public relations by making its members accountable to their employers and the public through a code of conduct and searchable public register, setting standards through training, qualifications, awards and the production of best practice and skills guidance, facilitating Continuing Professional Development (CPD), and awarding Chartered Public Relations Practitioner status (Chart.PR).

How we work

We operate on a five-day workweek, with core business hours from 9:00am to 5:00pm (35 hours per week). We take a flexible approach to work, empowering our staff to achieve a healthy work-life balance. However, due to the nature of this role, flexibility may be required during busy periods, and some travel may be necessary.
This is a hybrid working role, requiring a minimum of three office days per month, along with additional team days in London. Attendance at governance and committee meetings, key CIPR events, and training sessions will also be expected.
Onboarding A full induction will be provided and there will be a substantial amount of in-person training required in the first week to familiarise yourself with the role. As the CIPR is a remote organisation, you will need to be available to attend face to face training sessions with the membership team thereafter.

Our Benefits We offer a comprehensive range of benefits, including a Group Personal Pension Plan through auto-enrolment, an Employee Assistance Programme, Life Assurance, private healthcare, travel expenses for staff onsite days and a wellbeing programme. We are committed to professional development, providing a broad range of learning development opportunities including access to CIPR courses and qualifications.

Our annual leave entitlement starts at 23 days in the first year, increasing to 25 days after one year, 28 days after two years, and 30 days after five years, including Bank Holiday with the flexibility to swap some bank holidays for alternative days. Pro-rata for part time positions.
What we deliver for our members is wide and varied so when it comes to how we work one size doesn’t fit all. We also know that to empower our people to do their best work, they must be able to balance the demands of work and home. We are a diverse organisation and understand everyone has different needs enabling them to deliver results whilst having a good work life balance. Probation review Probationary period of three months, followed by regular performance reviews.
To apply Please contact Membership Bespoke [email protected].

 


Job Description: CIPR Volunteer Coordinator
Reports to: Senior Volunteer Engagement Officer
Based: Remote working role
Contract: Permanent, 35 hours/week
Salary: £31,350 per annum

The role Group and Volunteer Coordinator working as part of a small but busy operations team at the Chartered Institute of Public Relations. You’ll work closely with our Director of Operations and People and Engagement and Projects Manager, as well as the wider team to help engagement and collaboration with volunteers and groups. You will drive informed, coordinated, plans that improve experiences for all stakeholders.

The CIPR has 12 Regional and National Groups and 15 Special Interest Groups, as well as a number of panels, each group is run by a volunteer committee. The Group and Volunteer Coordinator will act as the first point of contact for these groups providing support and guidance as required.

You will be a skilled communicator with excellent administrative, customer service and account management experience. You will represent the interests of CIPR groups and administer communications to and between groups, HQ and members. This is a varied and busy role where your views and opinions can have a positive impact on volunteer experiences and the development of the Institute.
You will work closely with both the Membership and the Marketing and Comms teams to deliver an excellent service.

You will be committed to your own personal and professional development.

Key objectives of the role

  • Develop and manage a supported volunteer community through planned and sustained communications, sharing of best practice and resources, developing clear policies and procedures, and offering advice and guidance.
  • Act and be seen as the central point for CIPR groups and volunteer engagement.
  • Maintain regular contact with group chairs and committees to facilitate group relationships.
  • Oversee volunteer and group communications, ensuring a consistent and regular offering.

     

Responsibilities
Volunteer and group engagement

  • Build positive and successful volunteer relationships, engaging confidently with leaders and colleagues across the Institute.
  • Work closely with the People Engagement and Projects Manager to develop a full ‘programme’ of volunteer policies and procedures.
  • Ensure all volunteer activities are coordinated and communicated effectively, including the Group Handbook.
  • Work closely with the People Engagement and Projects Manager to plan and organise the annual volunteer conference.
  • Drive co-ordinated improvement plans representing the voice of the CIPR and our volunteers.

     

Group Flyers

  • Maintain the Group Flyers request form online, add forward dates regularly.
  • Offer advice on what to cover in group flyers (e.g. new initiatives, CPD etc).
  • Answer emails from the groups about Submission deadlines, extensions, custom graphics, custom filters to mailing lists.
  • Build, check, test and send the weekly Monday group emails – average 8-10 per week.

     

Group Queries and Administration

  • Reply to first point-of-contact queries from groups, this can be about anything from how many members they have, to how to access their Group stats online.
  • Produce custom queries e.g. profile/demogs of members in their group.
  • Respond to requests for new functionality for members e.g. welcome email from Group Chair to people joining.
  • Liaise with Groups regarding Group web page requests and updates.
  • Assist with queries relating to updates and access to CIPR Connect and CIPRNet Group communities and committees.
  • Update committee members on iMIS, especially following Group AGMs.
  • Provide governance advice surround Group AGMs.

     

Group Events

  • Act as the first point of contact for Group event administration.
  • Review group online event submissions and activate online booking.
  • Assist with updating content and ensuring all automated delegate communication is in place.

     

Group chairs meeting

  • Organise all logistics for quarterly Group Chairs meetings, including meeting venue, (physical/virtual), collating and distributing meeting agendas and papers.
  • Attend the quarterly Group Chairs meeting, take minutes and distribute following the meeting.
  • Attend and organise monthly informal Group Chairs meetings (no papers or minutes required).
  • Prepare and update annually the Group Handbook.

     

General

  • Work closely with the People Engagement and Projects Manager and Director of Operations and other CIPR managers on special projects, be instrumental in their development and take responsibility for specific allocated tasks.
  • Provide general support to members of the team as required and perform other duties that may arise from time to time in agreement with your line manager.

     

About the CIPR
The Chartered Institute of Public Relations (CIPR) is the world's only Royal Chartered professional body for public relations practitioners in the UK and overseas with 11,000 members. The CIPR advances professionalism in public relations by making its members accountable to their employers and the public through a code of conduct and searchable public register, setting standards through training, qualifications, awards and the production of best practice and skills guidance, facilitating Continuing Professional Development (CPD), and awarding Chartered Public Relations Practitioner status (Chart.PR).

How we work

We operate on a five-day workweek, with core business hours from 9:00am to 5:00pm (35 hours per week). We take a flexible approach to work, empowering our staff to achieve a healthy work-life balance. However, due to the nature of this role, flexibility may be required during busy periods, and some travel may be necessary.
This is a hybrid working role, requiring a minimum of three office days per month, along with additional team days in London. Attendance at governance and committee meetings, key CIPR events, and training sessions will also be expected.

Onboarding A full induction will be provided and there will be a substantial amount of in-person training required in the first week to familiarise yourself with the role. As the CIPR is a remote organisation, you will need to be available to attend face to face training sessions with the volunteer team thereafter.

Our Benefits We offer a comprehensive range of benefits, including a Group Personal Pension Plan through auto-enrolment, an Employee Assistance Programme, Life Assurance, private healthcare, travel expenses for staff onsite days and a wellbeing programme. We are committed to professional development, providing a broad range of learning development opportunities including access to CIPR courses and qualifications.

Our annual leave entitlement starts at 23 days in the first year, increasing to 25 days after one year, 28 days after two years, and 30 days after five years, including Bank Holiday with the flexibility to swap some bank holidays for alternative days. Pro-rata for part time positions.

What we deliver for our members is wide and varied so when it comes to how we work one size doesn’t fit all. We also know that to empower our people to do their best work, they must be able to balance the demands of work and home. We are a diverse organisation and understand everyone has different needs enabling them to deliver results whilst having a good work life balance. Probation review Probationary period of six months, followed by regular performance reviews.

To apply Please contact Membership Bespoke [email protected].